Privacy policy

Last updated: August 5, 2026

Pickle & Padou operates this online store and website, including its related content, features, products, and services (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, place an order, use our Services, or otherwise communicate with us.

Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, including products viewed or purchased, payment status, returns, refunds, and order history.
  • Payment information processed by Shopify and third-party payment providers.
  • Account information, including login details, preferences, and account settings, if you create an account.
  • Communications you send to us, including customer service and order-related inquiries.
  • Device and usage information, including your IP address, browser type, device information, cookies, and information about how you use our website.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information.
  • Automatically when you visit or use our website, including through cookies and similar technologies.
  • From Shopify, Printful, payment processors, shipping carriers, analytics providers, and other service providers.
  • From advertising, marketing, or social media partners where permitted by applicable law.

How We Use Personal Information

We may use your personal information to:

  • Process payments, fulfill orders, and arrange shipping.
  • Provide order confirmations, shipping updates, and other transactional communications.
  • Handle customer service inquiries, refunds, replacements, and order-related issues.
  • Operate, maintain, secure, and improve our website and Services.
  • Detect and prevent fraud, abuse, security incidents, and unlawful activity.
  • Personalize your shopping experience and measure website performance.
  • Send marketing communications where you have consented or where otherwise permitted by law.
  • Comply with legal obligations and enforce our terms and policies.

Legal Bases for Processing

Where required by applicable law, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract, such as processing and delivering your order.
  • Compliance with legal obligations.
  • Our legitimate interests in operating, securing, and improving our business and Services.
  • Your consent, where consent is required.

You may withdraw your consent at any time where we rely on consent, without affecting the lawfulness of processing carried out before withdrawal.

How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our store and fulfill orders, including:

  • Shopify, which hosts and powers our online store.
  • Printful and other fulfillment partners, which manufacture, package, and ship products.
  • Payment processors and financial service providers.
  • Shipping carriers and logistics providers.
  • Website hosting, analytics, security, marketing, and customer service providers.
  • Government authorities or other parties where required by law or necessary to protect our rights, customers, or Services.

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

Shopify

Our store is hosted by Shopify. Information submitted through the Services may be transmitted to and processed by Shopify and its service providers in countries outside your place of residence.

You can learn more about Shopify’s privacy practices and your privacy rights at:

https://privacy.shopify.com/en

Cookies and Advertising

We and our service providers may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use the Services, and provide or measure advertising.

Depending on where you live, you may have the right to opt out of targeted advertising or certain uses or disclosures of your personal information. You may exercise an applicable privacy right using the details provided in the Contact section below.

Where required, we will also recognize supported browser-based opt-out preference signals, such as Global Privacy Control.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

International Transfers

Your personal information may be transferred to, stored, or processed in countries other than the country where you live.

Where required by law, we use recognized safeguards for international transfers, such as contractual protections or other legally approved transfer mechanisms.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive or confidential information through unsecured communication channels.

Children’s Privacy

The Services are not intended for use by children who are not legally able to enter into a purchase transaction in their jurisdiction.

We do not knowingly collect personal information directly from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request restriction of or object to certain processing.
  • Receive a portable copy of certain personal information.
  • Withdraw consent where processing is based on consent.
  • Opt out of targeted advertising or certain sharing of personal information.
  • Submit a complaint to your local data protection authority.

These rights may be subject to legal limitations and identity verification requirements.

To exercise a privacy right, please use the details provided in the Contact section below. We may request information necessary to verify your identity and process your request.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Even if you unsubscribe from marketing messages, we may still send transactional or service-related communications concerning your orders or account.

Third-Party Links

Our Services may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or legal obligations.

When we make changes, we will post the updated policy on this website and revise the “Last updated” date.

Contact

For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, please contact:hello.pickleandpadou@gmail.com

For the purposes of applicable data protection laws, the data controller is ESIKA PTE. LTD., trading as Pickle & Padou.